01The rule
You can have a full refund within 14 days of purchase, provided your access code has not been used.
Once the code has been entered in the app, the program is unlocked in full — all twelve weeks of it, every exercise video, the whole plan — so it cannot be returned after that point.
Nothing is deducted and no reason is required. If your code is unused and you are inside 14 days, you get all of your money back.
02Why it works this way
A training program is not a subscription you can stop halfway. The moment you enter your code you have the entire plan — the periodisation, the weekly progressions, the exercise library, the videos. There is nothing left to withhold. That is why the line is drawn at redemption rather than at a number of days used.
So that you are not buying blind, every program has a free PDF preview on the site showing how it is built, and the app has a free demo you can walk through before paying.
03If you are in the EU or UK
Consumer law there gives you 14 days to withdraw from an online purchase. For digital content that right ends once delivery begins, if you agreed to that at checkout. Our checkout asks for that agreement, and entering your code is where delivery begins.
In practice that matches the rule above: unused code inside 14 days, full refund.
04Always refunded
Regardless of the 14 days or whether the code was used, you get your money back if:
- You were charged twice for the same program.
- You were sent the wrong program and would rather have a refund than the right one.
- Your code never worked and we could not fix it.
- The app was unusable for a long stretch of your access period through a fault on our side.
05Not refunded
- A redeemed code, outside the cases above.
- Not training, losing motivation, or running out of time. The plan is still yours for its full term, and we would rather help you restart it — message Branko.
- Results that fell short of what you hoped for. No specific outcome is promised anywhere on this site.
- A code disabled for being shared or resold.
- Not having the equipment the program needs — the equipment list is on each program before you buy.
06How to ask
Email hello@lalicicmethod.com with the email address you paid from and, if you have it, your order number from the receipt. One line is enough — you do not need to explain yourself.
Requests are answered within 3 business days. Approved refunds are processed by Creem and reach your card in 5 to 10 business days, depending on your bank. The refund goes back to the card you paid with; we cannot send it anywhere else.
If you paid by bank transfer or in cash, the refund is returned the same way.
07Before you ask for a refund
If the problem is the program rather than the purchase — too hard, too easy, an exercise your gym does not have, an injury getting in the way — message Branko first. Most of that can be fixed in a few minutes, and it usually turns out better than a refund.